Housing Choice Voucher Program
The challenges of administering the Housing Choice Voucher Program are greater today than ever before. CVR Associates provides program administrators with an array of services to improve program operations. The CVR team has managed over 30,000 vouchers for both large and small programs. Our professionals have a strong track record of implementing program initiatives that are effective, innovative, and compliant with all applicable rules and regulations. Services include:
Program OperationsCVR has the capacity to manage the Housing Choice Voucher Program on behalf of the agency. CVR has experience in managing both small and large programs and has successfully turned under-performing programs into high performers. Our team can manage your entire HCV program or a single component or function, such as Application Processing and new Tenant Intake. Operational Assessments & Technical AssistanceCVR has performed operational assessments of Housing Choice Voucher Programs to help agencies improve operations and SEMAP scores. Our proven methods of identifying problems and developing comprehensive action plans have consistently provided exceptional results. In the current environment it is critical to achieve maximum utilization of resources. This is not only essential for SEMAP, but for additional funding in future years. CVR assists with the development and implementation of strategies designed to achieve and maintain maximum leasing levels. CVR’s team includes professionals accomplished in managing high performing agencies and programs. This experience is valuable when performing workflow assessments and process re-engineering to identify non-value added processes, streamline operations, and reduce costs. Administrative Plan (Review, Update, Rollout & Implementation)CVR’s team of experienced professionals will prepare a detailed outline of all recommended components for your Administrative Plan including related policies, procedures, forms, and letters. Rollout and implementation strategies are then developed to facilitate an easy transition. CVR also assists in the development of communications components to ensure a smooth implementation. |
Quality ControlQuality Control is an underlying theme throughout CVR’s methodology and approach. We develop and implement quality control systems to ensure operational efficiencies and full compliance with the specific myriad rules and regulations that apply to your housing program. File Reviews / RIM ReviewsFile review is a key component of good quality control. Obtain a better understanding of your processes with an independent file review and analysis from CVR, complete with recommendations and a plan of action to improve performance. PIC SubmissionsMany agencies face challenges in meeting the 98% reporting rate required in PIC (IMS-Integrated Management Systems). Our team assists in cleaning up PIC submissions, transmitting missing data, and improving reporting rates. CVR professionals identify common errors and then develop a training and action plan to keep the agency in compliance. Independent SEMAP and other Quality Control ReviewsCVR performs independent and objective assessments of current performance versus SEMAP indicators, applicable HUD rules and regulations, as well as agency specific policies and procedures. We then develop Corrective Action Plans and provide technical assistance during the implementation phase. Call Center ManagementIn today’s market, everyone strives for superior customer service within their Call Center, and with CVR’s help you can reach that goal. Our services include complete management and operation of your Call Center designed to meet your specific needs. Not only will CVR improve the level of service to your customers, you will also realize improved operational efficiencies through our comprehensive assessments of technology, staffing levels, and peak call times. |
Additional Services
- Development of Participant & Owner Handbooks, Newsletters, and related literature
- Strategic Planning, including the development and implementation of Moving-to-Work initiatives
- Assistance with the implementation and operation of special purpose programs such as Project-Based Vouchers, Family Self-Sufficiency, Homeownership Programs, and Enhanced Vouchers
- Customized training programs to meet the unique needs of your agency
- Utilization of Vouchers as part of Mixed Finance Developments
