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CVR Associates

Solutions for the Affordable Housing Industry

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CVR Team

Atlanta, GA


 

 

Housing Program Intern 32Housing Program Intern GP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Part-time<p>​</p> <p class="MsoNormal">CVR Associates is seeking a Spring semester Housing Program Intern to start in January.  CVR is a dynamic management consulting firm dedicated exclusively to serving the affordable housing industry. In addition to providing comprehensive consulting services, CVR is engaged in managing the Housing Choice Voucher Program on behalf of several public housing authorities across the country. CVR manages over 44,000 vouchers nationwide – more than any other private firm in the country. The Housing Program Intern will support operations for CVR’s clients, including assisting with the creation and modification of letters, forms, technology tools, and training materials; program compliance efforts; preparation of proposals; and direct technical support for CVR operations. </p><p class="MsoNormal"> </p><p class="MsoNormal">This is a paid internship at CVR’s Atlanta office in Alpharetta, Georgia. Qualified candidates must be able to work at least 20 hours a week.  Hours are flexible during the business hours of 8:00-5:30.  If you want to learn about subsidized housing firsthand, this is the internship for you!  Our interns are engaged in everyday operations and learn about policy and procedure development in a real-world setting. This internship has the possibility to lead to permanent employment.</p>atljobs@cvrassociates.com
Junior Associate44Junior AssociateGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;">If you are a results-driven, energetic individual with exceptional client service skills and a passion for excellence, <strong>CVR </strong>would like to talk you about joining our team.  For more than 21 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country.  CVR prides itself on providing extensive training, mentoring, and succession planning to its employees.  We continue to expand, adding to our more than 350-member team across the nation.  CVR has operations in Atlanta, Chicago, Miami, New York, and Tampa, to name a few.  We are currently seeking a Junior Associate to join our team in our Atlanta office (Alpharetta, GA).</p><p style="text-align:center;"><strong>CVR is seeking a Junior Associate</strong></p><p>CVR is looking for a professional, well-organized individual with great attention to detail to serve as a Junior Associate.  As a Junior Associate, you will perform office management and administrative functions, as well as supporting project analysis and reporting needs. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills.  The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral and written communication skills, and an advanced ability to organize. </p><p><strong>Responsibilities:</strong></p><p><strong> </strong></p><ul><li>Provide support for CVR's Housing Choice Voucher program operations and special projects for external clients.</li><li>Data management and analysis, as well as drafting summary reports. This includes arranging data in tables, charts and graphs, and using advanced Excel functions.</li><li>Monitor multiple project timeframes and ensure deadlines are met through diligent follow-up and communication with staff.</li><li>Identify issues and risks associated with procedures or processes, escalating issues when appropriate, and document process changes and lessons learned</li><li>Assist with meetings and other executive events, including drafting agendas, coordinating logistics, managing correspondence, and drafting summaries of proceedings.  </li><li>Timely follow up and completion of quality control projects.</li><li>Related duties as required or assigned. </li></ul><p> </p><p><strong>Requirements:</strong></p><p><strong> </strong></p><ul><li>Excellent verbal and written communication skills </li><li>Willingness to learn about affordable housing policies and Housing Choice Voucher regulations, policies, and procedures </li></ul><ul><li>Ability to interact with staff at all levels while remaining flexible, proactive, and efficient and maintaining a high level of professionalism and confidentiality</li><li>Ability to work independently, tracking and managing numerous, simultaneous projects</li><li>Ability to exercise independent judgment and problem solving skills</li><li>Ability to compose, edit, and proofread correspondence, summaries, etc. (min 50 wpm). </li><li>Bachelor's degree, preference given to public administration and business administration degrees </li><li>Knowledge of general office procedures (e.g., filing, correspondence, scheduling)</li><li>Advanced experience with MS Office, including Word, Excel, PowerPoint and Outlook</li><li>Two or more years of office-related work experience is preferred </li><li>Knowledge of MS Project, MS Visio, and SharePoint preferred</li><li>Knowledge of affordable housing or the Housing Choice Voucher Program is preferred</li></ul><p><strong>Desired Qualities:</strong></p><ul><li>Effective team player, quick learner, and self-motivated </li><li>Customer-driven personality</li><li>Takes ownership of issues and follows through to completion </li><li>Detail oriented and very analytical</li></ul><p>CVR offers a comprehensive compensation package including on-the-job training, industry certification courses, competitive salary, complete insurance package and a generous number paid vacation days and holidays.</p>atljobs@cvrassociates.com
QC Specialist10QC SpecialistGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR Associates has immediate openings for individuals with accounting and/or auditing experience for a contract QC Specialist position reviewing the accuracy and completeness of files and making file corrections for a federally-funded program. A minimum of a Bachelor's degree and 1-3 years of related experience required. Preference will be given to candidates with experience using electronic file storage systems; reviewing files for compliance with government programs; or working with Section 8 programs. The office is located in Johns Creek, GA, and all work must be done onsite. </p>atljobs@cvrassociates.com


Buffalo, NY


 

 

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Chicago, IL


 

 

COMPLIANCE COORDINATOR73COMPLIANCE COORDINATORGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                          </strong><strong>            </strong><strong>COMPLIANCE COORDINATOR</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong> </strong><strong>            </strong><strong>PERFORMANCE MANAGEMENT</strong></p><p style="text-align:justify;"><strong>FLSA STATUS:</strong><strong>             </strong><strong>NON-EXEMPT</strong></p><p style="text-align:justify;"><strong>EMPLOYMENT STATUS:</strong><strong>          </strong><strong>FULL-TIME</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p>Provide support to ongoing program operations as they pertain to internal quality control. Interface with HUD systems to provide ongoing monitoring of contractual obligations. </p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><p style="text-align:justify;"> </p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Reports to:</strong></p><ul><li><strong>Compliance and Quality Assurance Manager</strong></li></ul></td><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Supervises:</strong></p><ul><li><strong>None</strong><br><br><strong> </strong></li></ul></td></tr></tbody></table><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ol><li>Organize data related to ongoing reporting to ensure compliance with HUD and CHA-mandated guidelines.</li><li>Audit "Amendment to Housing Assistance Payment" notices generated by staff to ensure compliance with CHA guidelines.</li><li>Review internal support requests for "Rent Reasonableness" documentation for Quality Control. </li><li>Process interim rent decrease adjustments and rent re-negotiations, when determined necessary, as a result of internal Quality Control.</li><li>Coordinate with management to produce weekly and monthly reports, as required, to ensure integrity of programmatic data and to provide ongoing monitoring of program operations.<br><br> </li></ol><p style="text-align:justify;"><strong>KNOWLEDGE, SKILLS AND ABILITIES</strong></p><p style="text-align:justify;"> </p><ol style="list-style-type:lower-alpha;"><li>Good knowledge of current office technology and software application (s), and demonstrated use of such technology/applications on a regular basis. </li><li>Good knowledge of computer hardware and software and ability to learn about new software</li><li>Proficient in using Microsoft Excel</li></ol><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>INFORMATION PROCESSING SKILLS</strong></p><p> </p><ol><li>Ability to work under critical time deadlines and interact with all levels of personnel.</li><li>Ability to manage multiple projects simultaneously.</li><li>An analytical mind which is able to process information logically</li><li>Knowledge of MS Office (Word, Excel, Outlook)<br><br> </li></ol><p style="text-align:justify;"><strong>INTERPERSONAL COMMUNICATION</strong></p><p> </p><ol><li>Ability to work as part of a cohesive team.</li><li>Ability to manage multiple projects simultaneously.</li><li>Experienced communication written and verbal communication skills.</li></ol><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>CONFIDENTIALITY</strong></p><p> </p><ol style="list-style-type:lower-alpha;"><li>Must have ability to safeguard confidential and sensitive information which has legal and personal consequences if divulged.</li></ol><p style="text-align:justify;"><strong>SCOPE OF RESPONSIBILITY</strong></p><p> </p><ol style="list-style-type:lower-alpha;"><li>Ability to determine a solution and what method to follow based upon the transaction that needs to be completed. </li><li>Exercises sound and ethical judgment when acting on behalf of the organization </li></ol><p> </p><p style="text-align:justify;"><strong>PARTNERSHIP DEVELOPMENT</strong></p><p> </p><ol><li>Demonstrates Inclusiveness - Fosters respect for all individuals and points of view. Shows a personal commitment to create a hospitable and welcoming environment for all.</li><li>Demonstrates adaptability - Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Additionally, modifies one's preferred way of doing things based on new acquired information. </li><li>Demonstrates Self Development - takes personal responsibility for one's own learning and development through a process of assessment, reflection, and taking action.</li><li>Demonstrate effective communication skills-<strong> </strong>Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.</li><li>Demonstrates teamwork - individual interests are subordinated to group unity and efficiency; coordinated effort. Effectively adapts to changing priorities, situations, and demands. </li><li>Demonstrates service-mindedness - Priority is focused on service delivery through establishing and maintaining positive relationships with internal and external colleagues and customers. Includes, but not limited to, being approachable/accessible to others.</li><li>Demonstrates Stewardship - is responsible for taking good care of resources entrusted to one, which includes company time and property, work accountability and ethical judgment.</li><li>Demonstrates motivation - the initiation, direction, intensity and persistence of behavior in innovation, creativity, taking action, and problem-solving.<br><br> </li></ol><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ol style="list-style-type:lower-alpha;"><li>High School Diploma or GED.  Bachelor's Degree preferred.</li><li>Previous experience working in a technical environment or in the Public or Affordable Housing fields desired.</li><li>Excel experience required. </li><li>Participation in CVR's Housing Choice Voucher courses within 90 days of hire. </li></ol><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ADDITIONAL RESPONSIBILITIES</strong></p><ol><li>All additional program specific duties as assigned by the Manager.</li></ol>cvrchicagojobs@cvrassociates.com
Contract Administrator33Contract AdministratorGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p style="text-align:justify;"><strong></strong></p><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg" alt="" style="width:190px;margin:5px;" /><p>                                                                          </p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>POSITION DESCRIPTION </strong></p><p> </p><h1>TITLE:       CONTRACT ADMINISTRATOR                     DEPARTMENT:        OWNER SERVICES </h1><p> </p><p> <img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /></p><h1> </h1><h1>BASIC FUNCTION </h1><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /><p> </p><p style="text-align:justify;">Responsible for processing tenant moves and rent increases.  Perform owner's eligibility, schedule inspections, and determine rent, monitoring moves notifying participants and property owners of result. Ensure files meet SEMAP, HUD, and CHA compliance. This position is critical to building a positive service experience for the organization's clients and as such, it is supported by all levels of company management to attain top level customer service performance goals. </p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><strong>ORGANIZATIONAL RELATIONSHIPS </strong></td><td class="ms-rteTable-default" style="width:50%;"> </td></tr><tr><td class="ms-rteTable-default"><p> </p><p><strong>Reports to: </strong></p><p><strong>Contract Administrative Supervisor </strong></p><p> </p></td><td class="ms-rteTable-default"><strong>Supervises: None </strong></td></tr><tr><td class="ms-rteTable-default"><strong>ESSENTIAL DUTIES </strong></td><td class="ms-rteTable-default"> </td></tr></tbody></table><p> </p><ul><li>Perform and complete transfers for the Housing Choice Voucher Program  </li><li>Verify Owner eligibility/screening in accordance with the CHA Administrative Plan </li><li>Validates tax ID-W9 to make sure they are current </li><li>Responsible for creating inspection ids (HMY) for eligible RTAs. </li><li>Conduct rent reasonableness and participant affordability  </li><li>Accurately prepare HAP contracts and forward to property owner </li><li>Accurately enter data into appropriate database </li><li>Ability to accurately process files monthly within the required timelines specified in departmental protocols, objectives, and goals </li><li>Answer telephone inquiries from tenants and property owners </li><li>Demonstrate knowledge of HUD rules and regulations, program procedures, forms and CHA Administrative Plan  </li><li>Review all Housing Assistance Request for Tenancy Approval to assure they meet quality assurance. </li><li>Review and process Housing Assistance Payments Contracts to assure they meet quality assurance. </li><li>Assures new lease ups are completed to meet goals and deadlines set by management </li><li>Work cohesively with the Inspections Department to assure units meet Housing Quality Standards and rent determination prior to new participant lease ups. </li><li>Documents call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls. <br><br>             </li><li>Other duties as assigned <br><br> <br><br><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /></li></ul><h1>ADDITIONAL DUTIES AND SKILLS </h1><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /><p> </p><ul><li>Knowledge of HUD rules and regulations, program procedures, forms and CHA Administrative Plan. </li><li>Ability to explain program requirements for information to property owners. </li><li>Ability to maintain information on ongoing functions and report to supervisor on a weekly/monthly basis. </li><li>Ability to apply considerable levels of concentration frequently throughout the day. </li><li>Ability to effectively communicate verbally, individually and in groups, with internal contacts, and property owners. </li><li>Ability to effectively write letters, maintain documentation, and complete required forms. </li><li>Ability to manipulate necessary office equipment, computers and peripherals. <br><br> <br><br><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /></li></ul><h1>TRAINING AND EXPERIENCE </h1><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /><p> </p><ul><li>High School Diploma/ GED Associates degree preferred. </li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program. <br><br> </li></ul>cvrchicagojobs@cvrassociates.com
Customer Service Specialist27Customer Service SpecialistGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<div><div>POSITION DESCRIPTION</div><div><br></div><div>TITLE:<span style="white-space:pre;"> </span>CUSTOMER SERVICE SPECIALIST</div><div>DEPARTMENT:<span style="white-space:pre;"> </span>CALL CENTER</div><div>FLSA STATUS:<span style="white-space:pre;"> </span>NON-EXEMPT</div><div><br></div><div><br></div><div>BASIC FUNCTION</div><div> </div><div><br></div><div>Assist customers by answering a high volume of calls from participants, owners, property managers and applicants involved in the Housing Choice Voucher (HCV) program. This position provides detailed information and program guidance on all aspects of the program about which the participants, owners, property managers, and applicants may have an issue, concern or interest. Also, answers questions and provides direction on program activity or on issues in Program Services, New Admissions, Special Programs, and Inspections Department. Customer Service Specialists demonstrate exceptional customer service skills to assist callers with all requests and inquiries. This position is critical to building a positive service experience for the organization’s clients and as such, it is supported by all levels of company management to attain top level customer service performance goals.</div><div><br><div>ORGANIZATIONAL RELATIONSHIPS</div><div> </div><div><br></div><div><br></div><div>Reports to:</div><div>Call Center Supervisor<span style="white-space:pre;"> </span>Supervises:</div><div>None</div><div><br></div><div><br></div><div>ESSENTIAL DUTIES</div><div> </div><div>•<span style="white-space:pre;"> </span>Accurately explains in detail the process, status and results of annual and interim recertification’s, transfers, inspections, abatements and other aspects of CVR’s broad array of other activities associated with Voucher Services, Special Programs, Intake and Inspections Departments<br></div><div>•<span style="white-space:pre;"> </span>Accurately expedites customer inquiries and requests to Program Services staff via Salesforce Tickets and email</div><div>•<span style="white-space:pre;"> </span>Accurately provides detailed information to voucher holders regarding information necessary for the recertification process; advises applicants of their status in New Admissions; address calls regarding landlord/tenant issues and takes the necessary steps for resolution</div><div>•<span style="white-space:pre;"> </span>Accurately submit requests for change in family composition, change in income, and requests to move from one unit to another unit.</div><div>•<span style="white-space:pre;"> </span>Appropriately connects calls to the Inspection Call Center for scheduling annual, initial, complaint/emergency inspections in addition to other Inspection Department functions.</div><div>•<span style="white-space:pre;"> </span>Appropriately connects calls to the HCV Finance Call Center as necessary.</div><div>•<span style="white-space:pre;"> </span>Provides general inspection information to both participants and owners.</div><div>•<span style="white-space:pre;"> </span>Documents call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls.</div><div>•<span style="white-space:pre;"> </span>Utilize customer service skills to de-escalate irate callers and escalate to an appropriate supervisor when necessary.</div><div>•<span style="white-space:pre;"> </span>Directs non-program related questions to the appropriate department and/or party.<br></div><div> </div><div><div>•<span style="white-space:pre;"> </span>Complete and full knowledge of the entire Housing Choice Voucher Program requirements, policies and procedures, and the ability to articulate that knowledge by answering a broad spectrum of program specific questions from owners and voucher holders. Program knowledge includes that pertaining to New Admissions, Program Services, Special Programs, and Inspections. Must have sufficient knowledge of activities in all departments and be able to accurately answer questions, provide specific and detailed direction to program participants, and resolve the majority of issues raised via calls received through the HCVP Call Center</div><div>•<span style="white-space:pre;"> </span>Must have the necessary customer service skills, patience, tolerance, diplomacy, and verbal skills to answer a high volume of calls involving a vast array of questions about varying aspects of the program and/or the participants’ status on the program</div><div>•<span style="white-space:pre;"> </span>Ability to effectively communicate in both oral and written form</div><div>•<span style="white-space:pre;"> </span>Ability to adapt to continued change in policy, protocol, and procedures</div><div>•<span style="white-space:pre;"> </span>Ability to thoroughly and effectively enter data into the company’s internal system(s) that accurately reflects questions/issues raised by the callers to the HVCP, the information given, and the status/resolution of the issue at hand</div><div>•<span style="white-space:pre;"> </span>Working knowledge of Microsoft Office applications including, Outlook, Microsoft Word, and Microsoft Excel</div><div>•<span style="white-space:pre;"> </span>Other duties as assigned</div><div><br></div><div>ADDITIONAL QUALIFICATIONS</div><div> </div><div><br></div><div>•<span style="white-space:pre;"> </span>Ability to independently study information provided and HUD regulations so as to determine, define, and comprehend its elements.</div><div>•<span style="white-space:pre;"> </span>Ability to pass Quarterly Call Center exams covering protocols, timeframes, procedures, and program knowledge with a score of 85% or higher.</div><div>•<span style="white-space:pre;"> </span>Ability to meet and or exceed qualitative and quantitative goals described in the Call Center  Protocols.</div><div> </div><div>TRAINING AND EXPERIENCE</div><div><br></div><div>•<span style="white-space:pre;"> </span>High school diploma or GED required. One to two years of college, business or technical school or equivalent experience preferred.</div><div>•<span style="white-space:pre;"> </span>A minimum of two (2) year of customer service required preferably in the housing industry</div><div>•<span style="white-space:pre;"> </span>Certification by CVR in the Housing Choice Voucher Program within 90 days of hire.</div><div>•<span style="white-space:pre;"> </span>Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population.</div><div><br><br></div><br><br></div><br></div><br></div>cvrchicagojobs@cvrassociates.com
HOUSING ASSOCIATE68HOUSING ASSOCIATEGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:center;"><strong> </strong></p><p style="text-align:center;"><strong> </strong></p><p style="text-align:center;"><strong>Position Description </strong></p><p style="text-align:center;"> </p><p>TITLE:                                                HOUSING ASSOCIATE</p><p>DEPARTMENT:                                OWNER SERVICES</p><p>FLSA STATUS:                                 EXEMPT</p><p>EMPLOYMENT STATUS:               FULL-TIME</p><p> </p><p>.</p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;">This positon will provide assistant with project planning, analysis, reporting and implementation. This position requires an individual who has sound analytical, multi-tasking, decision-making and organizational skills.  The ideal candidate for this position has effective interpersonal, communication and time management skills. </p><p><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><p><strong> </strong></p><p><strong>Reports to:</strong><strong>                                                                             </strong><strong>Supervises:</strong></p><p>Director of Owner Services and Administration                    None</p><p><strong> </strong></p><p><strong> </strong></p><p><strong>ESSENTIAL DUTIES </strong></p><p><strong> </strong></p><ul><li>Assist with planning, analysis, implementation and delivery of active projects. </li><li>Monitor multiple project timeframes and ensure deadlines are met through diligent follow-up and communication with staff.</li><li>Identify issues and risks associated with procedures or processes, escalating issues when appropriate and document process changes and lessons learned.</li><li>Utilize data management and analysis to write summary reports. This includes arraying data in tables, charts and graphs, and using advanced Excel functions.</li><li>Monitor progress and update different data trackers in MS Project and MS Excel, as well as online client portals and report progress to project managers. </li><li>Timely follow up and completion of quality-control-related projects.</li><li>Attend project team meetings as required; track and communicate action items and deliverables to completion. </li><li>Assist with meetings and other executive events, including drafting agendas, coordinating logistics, managing correspondence, and drafting summaries of proceedings.  </li><li>Lend administrative support to assist Project Managers. </li><li>Related duties as required or assigned. </li></ul><p> </p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>QUALIFICATIONS:</strong></p><p><strong> </strong></p><ul><li>Bachelor's degree or higher. </li><li>Minimum of two years of experience in managing projects. </li><li>Proven ability to analyze data and prepare high-quality written analytical and project reports. </li><li>Ability to track multiple projects in a fast-paced environment and under tight deadlines, achieving quality results. </li><li>Knowledge of affordable housing or the Housing Choice Voucher Program is preferred or ability to learn about program, procedures and rules.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent verbal and written communication skills </li></ul><ul><li>Ability to interact with staff at all levels maintaining flexibility, professionalism and confidentiality.</li><li>Ability to independently organize, prioritize and manage numerous, simultaneous projects.</li><li>Ability to exercise independent judgment and problem solving skills.</li><li>Ability to compose, edit, and proofread correspondence, summaries, etc.  </li><li>Advanced experience with MS Office, including Word, Excel, PowerPoint and Outlook.</li><li>Knowledge of MS Project, MS Visio, and SharePoint preferred.</li></ul><p><strong>DESIRED QUALITIES:</strong></p><ul><li>Effective team player, self-motivated and able to work independently. </li><li>Able to develop positive working relationships with clients.</li><li>Customer-driven.</li></ul>cvrchicagojobs@cvrassociates.com
Housing Specialist11Housing SpecialistGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><p style="text-align:justify;">We are seeking talented individuals for the position of Housing Specialist.  The Housing Specialist is responsible for caseload management of the Housing Choice Voucher Program for those who have secured affordable housing through the Chicago Housing Authority.  This position is also responsible for completing the ongoing, annual and interim examinations for the participants of the Housing Choice Voucher Program. The incumbent must have strong customer service skills and strong verbal and written communication ability to be able to assist clients with all requests. </p><p style="text-align:justify;">Candidates must have:</p><ul><li>Attention to Detail,</li><li>Basic Math skills,</li><li>Excellent Organization skills,</li><li>Excellent Customer Service skills,</li><li>Working knowledge of Microsoft Office applications: Outlook, Word, and Excel, and</li><li>Ability to pass within 90 days of hire, the Determination of Adjusted Income Exam, a Rent Calculation Exam, and the CVR certification in the Housing Choice Voucher Program</li><li>College degree, preferred<br><br> <br><br>CVR Associates offers a comprehensive compensation and benefit package and career advancement opportunities. <br><br><strong><em>CV is an Equal Opportunity Employer</em></strong></li></ul>cvrchicagojobs@cvrassociates.com
OWNER MANAGEMENT COORDINATOR48OWNER MANAGEMENT COORDINATORGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><strong>POSITION DESCRIPTION</strong><br><br><strong>TITLE</strong>: OWNER MANAGEMENT COORDINATOR <br><br><strong>DEPARTMENT</strong>: OWNER SERVICES FLSA <br><br><strong>STATUS</strong>: NONEXEMPT <br><br><strong>EMPLOYMENT </strong><strong>STATUS</strong>: FULL-TIME <br><br><strong>BASIC FUNCTION</strong> <br><br>Responsible for the timely processing of invoices for products or services and coordinating the flow of work while communicating the information with program operations and other departments.<br><br><strong>ORGANIZATIONAL RELATIONSHIPS</strong> <br>Reports to: Finance Supervisor <br>Supervises: None <br><br><strong>ESSENTIAL DUTIES</strong> <br><ul><li>Reconcile the IRS penalty list provided by CHA and correct discrepancies on the vendor /owner record including TIN and vendor/owner payment discrepancies. </li></ul><ul><li> Handles all inquiries from vendors with regard to their payment </li><li> Handles all inquiries from operations staff related to vendor payments</li><li>Provides and assists managers with information regarding payments made or to be made to vendors </li><li>Process ownership/management and address changes associated with all HCV properties </li><li>Other duties as assigned </li><li>Identify issues and provide resolution on the Harris Bank reject list, which details all transactions either rejected or re-routed by Harris Bank as a component of the bi-monthly check runs. Report and analyze each circumstance identified on the report to provide a solution to each case to report on the fees associated with the error. </li><li>Create, consolidate and correct the vendor records to minimize duplicate entries. </li><li>Enroll vendors in EFT, including placing and removing check holds, as well as follow up via phone with vendors not enrolled to prompt their enrollment. Moving forward he will have the following additional duties: </li><li>Provide outreach to owners/vendors whose mail has been returned. <br></li></ul><br><strong>ADDITIONAL RESPONSIBILITIES</strong><br><ul><li>Must have ability to safeguard confidential and sensitive information which has legal and personal consequences if divulged. </li><li>Working knowledge of data processing applications and systems related to financial management.</li><li>Ability to work on multiple projects and tasks through to completion. </li><li>Ability to apply considerable levels of concentration constantly throughout the day to maintain a high level of detail and accuracy. </li><li>Ability to effectively communicate verbally with internal and other external contacts as appropriate.  </li><li>Ability to effectively write letters, reports, procedures, maintain documentation and complete required forms.</li><li>Ability to manipulate necessary office equipment, computers and peripherals. <br></li></ul><br><strong>TRAINING AND EXPERIENCE</strong> <br><ul><li>Bachelor Degree desired in Business or related field</li><li>Two years of college level curriculum in Business Administration, Management, Accounting or related field or equivalent experience.<br></li></ul>cvrchicagojobs@cvrassociates.com
PART-TIME CUSTOMER SERVICE SPECIALIST69PART-TIME CUSTOMER SERVICE SPECIALISTGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Part-time<p>​</p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                                 </strong><strong>PART-TIME CUSTOMER SERVICE SPECIALIST</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>                </strong><strong>CALL CENTER</strong></p><p style="text-align:justify;"><strong>FLSA STATUS:</strong><strong>                  </strong><strong>NON-EXEMPT</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;">This position requires the incumbent to assist customers by answering a high volume of calls from participants, owners, property managers and applicants involved in or inquiring about the Housing Choice Voucher Program. The Specialist should provide detailed information and program guidance on all aspects of the program about which the participants, owners, property managers, and applicants may have an issue, concern or interest. Also, answer questions and provide direction on issues or program activity in Program Services, New Admissions, Special Programs, and Inspections Departments. This position is critical to building a positive customer service experience for the organization's clients and as such, it is scrutinized and supported by all levels of company management to attain top level customer service performance goals. </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><p style="text-align:justify;"> </p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Reports to:</strong></p><p style="text-align:justify;"><strong>Call Center Supervisor</strong></p></td><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Supervises:</strong></p><p style="text-align:justify;"><strong>None</strong></p></td></tr></tbody></table><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ol><li>Accurately explains in detail the process, status and results of annual and interim recertification, transfers, inspections, abatements and other aspects of CVR's broad array of other activities associated with Voucher Services, Special Programs, Intake and Inspections Departments</li><li>Accurately expedites customer inquires and requests to Program Services staff via Salesforce and email</li><li>Accurately provides detailed information to voucher holders regarding information necessary for the recertification process; advises applicants of their status in New Admissions; address calls regarding landlord/tenant issues and takes the necessary steps for resolution</li><li>Accurately submits requests for change in family composition, change in income, and requests to move from one unit to another unit</li><li>Appropriately connects calls to the Inspection Call Center for scheduling annual, initial, complaint/emergency inspections in addition to other Inspection Department functions</li><li>Appropriately connects calls to the HCV Finance Call Center as necessary</li><li>Provides general inspection information to both participants and owners</li><li>Accurately and appropriately document call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls</li><li>Utilize customer service skills to deescalate irate callers and escalate to appropriate Supervisor when necessary</li><li>Directs non-program related questions to the appropriate department and/or party</li><li>Other duties as assigned <br><br> <br><br> <br><br> <br><br> <br><br> </li></ol><p style="text-align:justify;"><strong>ADDITIONAL QUALIFICATIONS</strong></p><p style="text-align:justify;">A. Ability to independently study information provided by Call Center Management team and HUD regulations so as to determine, define, and comprehend its elements</p><p style="text-align:justify;">B.  Ability to pass Call Center exams covering protocols, timeframes, procedures, and program knowledge with a score of 85% or higher</p><p style="text-align:justify;">C. Ability to meet and/or exceed qualitative and quantitative goals described in the Call Center Protocols </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ol><li>High school diploma or GED required. One to two years of college, business or technical school or equivalent experience preferred</li><li>A minimum of one (1) year of customer service or related experience required</li><li>Call Center Certification by CVR in the Housing Choice Voucher Program within 90 days of hire</li><li>Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population</li></ol>
PORTABILITY COORDINATOR70PORTABILITY COORDINATORGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                                 </strong><strong>PORTABILITY COORDINATOR</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>                </strong><strong>TENANT SERVICES</strong></p><p style="text-align:justify;"><strong>REPORTS TO:</strong><strong>                   </strong><strong>PORTABILITY SUPERVISOR</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"><strong> </strong></p><p>The Portability Coordinator will demonstrate effective time management, communication, and customer service skills at all times. The individual is responsible for the timely and accurate completion of portability requests, portability billing requests, analysis of portability reports, and other assigned responsibilities. The coordinator will work with internal and external sources to meet or exceed departmental expectations. </p><p> </p><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p> </p><ul><li>Responsible for assembling and sending complete and accurate Port Out request to receiving Public Housing Authorities within the required time frame.</li><li>Reviews periodic portability reports to determine and execute appropriate follow up action.</li><li>Portability files requires of detailed attention to ensure files are sent accurate and to the correct PHAs.</li><li>Update and document the file with notes as appropriate in the system of record to reflect the appropriate portability status. </li><li>Confidentially deal with Conflict of Interest cases to port them out to the appropriate Housing Authority.  </li><li>Close all assigned customer service tickets within 3 business days of assignment.  Close escalated cases with 24 business hours of assignment.   </li><li>Responsible for processing incoming HUD-52665 forms, to ensure that PHAs are receiving payments timely and accurately, and to update any status changes of CHA voucher holders who are being administered at other Housing Authorities, including processing changes including changes at annual re-examination, terminations, and absorbed vouchers.</li><li>Contact partner Public Housing Authorities to ensure correct HUD-52665 accuracy and billing information.  </li><li>Other duties as assigned.</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>KNOWLEDGE, SKILLS </strong><strong>AND</strong><strong> ABILITIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Must be proficient in Microsoft Office, primarily with Outlook, Word, Excel, and Powerpoint)</li><li>Knowledge of the HQS Inspection Standards and CHA Housing Choice Voucher Program or demonstrate the ability to learn subject matter within 30 days</li><li>Strong attention to detail required</li><li>Knowledge of CHA administrative and operating policies and procedures</li><li>Ability to apply laws and programs rules/regulations to specific cases in order to determine participants' eligibility, fraud, and to resolve disputes</li><li>Demonstrate the ability to provide analysis to report trends and projections</li><li>Demonstrate the ability to establish and maintain cooperative relationships with internal and external sources<br><br> <br><br> </li></ul><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Bachelor's degree required or equivalent technical housing experience.   </li><li>Must possess a minimum of 2 years of client service experience </li><li>Housing and CHA Housing Choice Voucher Program experience preferred<br><br> </li></ul>

Miami, FL


 

 

Nationwide


 

 

Construction Management Consulting3Construction Management ConsultingGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR is actively seeking individuals with a minimum of four years experience in construction management within the housing industry.  Low income housing industry experience is preferred.</p>atljobs@cvrassociates.com
Development Consulting1Development ConsultingGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>CVR is actively seeking individuals with experience managing mixed income re-development transactions preferably with multiple funding sources such as Tax Credits, Bonds, etc. The individual should have a minimum of five years of relevant experience within affordable housing industry. Knowledge of HUD rules and regulations is desirable.<br></p>atljobs@cvrassociates.com
Housing Choice Voucher Program Consulting 2Housing Choice Voucher Program Consulting GP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR is actively seeking individuals with a minimum of five years of management experience for a Housing Choice Voucher Program and/or previous consulting experience in this area. Excellent written and verbal communication and problem-solving skills are required.</p>atljobs@cvrassociates.com
Industry Generalist4Industry GeneralistGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-timeIf you are a results-driven individual with exceptional customer service skills and a passion for excellence, CVR Associates would like to talk you about joining our team. For more than 15 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing opportunities, extensive training, mentoring and succession planning to its employees. We continue to expand, adding to our more than 300-member team across the nation. CVR has operations in Atlanta, Tampa, Chicago and New York, to name a few. We are actively seeking individuals for the following position: <br> <br> <strong>Housing Choice Voucher Program Consulting / Industry Generalist (Full time and Contract)</strong> <br> <br> CVR is actively seeking individuals with a minimum of five years of management experience for a Housing Choice Voucher Program and/other Public Housing and HUD funded programs including persons with prior experience in the areas of consulting, management, and or development. Persons experienced with the LIHTC program or other similar affordable housing programs are also encouraged to apply. The candidate must be driven and able to demonstrate the ability to independently manage projects assigned. Excellent written and verbal communication and problem-solving skills are required. This position requires a critical thinker who can provide recommendations to senior level staff on industry specific trends and improvement of the overall operation. Preference will be given to persons with prior experience in the following roles: <ul><li>Senior position within the public/low income housing industry</li><li>Consultant within the public/affordable housing industry</li></ul> This is a great career opportunity with growth potential. atljobs@cvrassociates.com

Newark, NJ


 

 

Housing Specialist7Housing SpecialistGP0|#23f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f;L0|#023f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f|Newark, NJ;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p> This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families</li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li></ul>cvrnyjobs@cvrassociates.com
Clerk8ClerkGP0|#23f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f;L0|#023f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f|Newark, NJ;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​This position will perform scheduling and provide clerical support within the Operations Department. Assist Housing Specialist/Supervisor/HCV Manager with all administrative functions under the Housing Choice Voucher Program. Preparation of files for processing, maintain all required records and prepare all required reports utilizing/accessing same records.</p><ul><li>One (1) year of experience working with the public in a Housing Choice Voucher Program, low-income housing or similar field</li><li>Associates degree or additional three (3) years relevant experience</li></ul>cvrnyjobs@cvrassociates.com

White Plains, NY


 

 

HQS Inspector13HQS InspectorGP0|#0f5c2b4c-5e13-432e-8164-03f4da53cb28;L0|#00f5c2b4c-5e13-432e-8164-03f4da53cb28|White Plains, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​Performs Housing Quality Standards (including Lead-Based paint compliance) inspections of housing units and properties that are subsidized under the Housing Choice Voucher Program administered by the Housing Authority.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience performing housing related inspections or fieldwork </li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program </li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point </li></ul>cvrnyjobs@cvrassociates.com
Housing Specialist5Housing SpecialistGP0|#0f5c2b4c-5e13-432e-8164-03f4da53cb28;L0|#00f5c2b4c-5e13-432e-8164-03f4da53cb28|White Plains, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p> This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families</li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li></ul>cvrnyjobs@cvrassociates.com